How do I return or exchange big and bulky items such as 2 metre curtain tracks? If you need to return an item/s that is big and bulky, please contact us. Related articles What happens if my order isn’t available when I arrive at the store? How do I return a product ordered from Spotlight online? Am I able to exchange or return an item? What's the process? What is your Returns & Exchanges policy? What should I do if my product is faulty?